Privacy Policy
This privacy policy explains how I collect, use, store and protect your personal information when you make contact with me, please read it carefully.
Registration
I am registered with the Information Commissioner’s Office as a data controller. Ref: ZA503085.
What information I collect
How I collect information
I collect information in the following ways;
Via the contact form on my website, by emailing directly to RR_Psychotherapy@outlook.com, during assessment and therapy sessions, and occassionally by telephone, or text message for appointment related communication.
Your name, address, phone number, and where relavant your address.
This information can be taken when making an enuiqry through my website, booking an appointment, clinical notes, and billing information where applicable.
How I use your information
To repsond to your enquiry and arrange an initial consultation, manage appointments, providing counselling and psychotherapy services, the keeping of clinical records and effective safe delivery of therapy, and to fulfill my leagal and professional obligations which includes safe guarding duties.
How long I keep your data
I retain client records for seven years following the end of therapy inline with BACP guidance. Information retained via an enquiry that does not go on to become a client will be deleted within six months of the last contact.
Your rights
Under UK GDPR, you have the right to:
Access the personal data I hold about you (a Subject Access Request)
Request that inaccurate data is corrected
Request erasure of your data, subject to my legal and professional retention obligations
Object to or restrict processing of your data in certain circumstances
Withdraw consent, where consent is the basis for processing
To exercise any of these rights, please contact me at: RR_Psychotherapy@gmail.com
If you have a concern about how I handle your personal data, you can raise it with me directly by emailing RR_Psychotherapy@gmail.com . I’ll acknowledge your complaint within 30 days, look into it without undue delay, keep you informed of progress, and let you know the outcome. You also have the right to complain to the Information Commissioner’s Office at any time, whether or not you’ve raised it with me first. You can contact the ICO at ico.org.uk
Confidentiality and its limitations
What you share in therapy is confidential. There are, however, limited circumstances in which I may be required or have good reason to break confidentiality:
Where there is a serious and immediate risk of harm to you or to another person
Where I am required to do so by law (for example, under terrorism legislation or a court order)
Where safeguarding concerns arise, particularly in relation to children or vulnerable adults
Where I have your explicit consent to share information with a third party
I work in accordance with the BACP Ethical Framework, which guides my approach to confidentiality, safeguarding, and data protection.
Use of AI
I do not currently utilise AI within my therapy practice.
Changes to this policy
I may update this policy from time to time. The current version will always be available on my website. If you are an existing client and I make a significant change, I will let you know directly.